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Joe Navarro,Toni Sciarra Poynter

Louder Than Words

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“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” — Robert B. Cialdini, author of Influence: Science and Practice
“Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” — Jack Canfield, co-author of The Success Principles
Joe Navarro, bestselling author of What Every Body Is Saying and Phil Hellmuth Presents Read ‘Em and Reap and former FBI agent specializing in behavioral analysis, helps you successfully navigate the business world by training your brain to see what others are feeling, thinking, or intending. Job hunters and professionals of every ilk—as well as fans of the hit FOX television series Lie to Me—will find many helpful and effective tips to reading body language and microexpressions in Louder than Words.
Business CommunicationBusiness
This book is currently unavailable
291 printed pages
Publication year
2010

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Quotes

  • redyadhy20has quoted8 years ago
    if they want to be effective, try being more humble. Arrogance can ruin a business reputation.
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    • redyadhy20has quoted8 years ago
      If a client says he’s “scared about the economy,” let him know you understand he’s “scared” don’t reply, “I can see you are concerned.” He isn’t “concerned,” he’s “scared”! When you use others’ words (that is, other-centered rather than self-centered) you are saying that you empathize fully.
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      • redyadhy20has quoted8 years ago
        In order to be maximally effective, you must use the other person’s language; in doing so, you mirror what is in their minds and what is linguistically—even psychologically—comforting. You are at once in synchrony.
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