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Glenn Devey

The Manager's Guide to Employee Feedback

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Drawing on tried and tested methods, you'll master feedback models through multiple approaches including a range of challenging feedback situations you're likely to find yourself in as a new manager. Packed with tips, advice, real life case studies and written with humour along the way, you'll soon be on your way to delivering a feedback and managing your team like a pro. If you are new to management and want to make a quick and lasting impression on your staff and employers, then “The New Manager's Guide to Giving Feedback”is for you. Feedback is an often talked about but poorly delivered topic, and this book will give you a shortcut to a valuable and rare skill in the workplace, setting you apart from your peers. If you're reading this because you want to develop yourself along with your staff, then the content in this book will do both, much quicker than you think!
80 printed pages
Publication year
2014
Publishers
Packt Publishing, Impackt Publishing

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Quotes

  • Andrey Lysenkohas quoted6 years ago
    delivered sometime after the event it concerns, allowing plenty of time for planning. (True/False)
    Attitude, motivation, and commitment are key focus areas for feedback. (True/False)
    Evidence, results, and customer feedback are essentials for good feedback. (True/False)
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    • Andrey Lysenkohas quoted6 years ago
      Our third principle nicely complements the previous two, although it's more of a guide to how to construct your feedback as opposed to what to include in it. Being specific means that you use detailed, concise words and phrases as opposed to generalized, abstract descriptions. If you followed the previous section and used activity and results, that's great. This rule is about being as precise as possible when you are giving feedback and throughout the conversation. If you follow this rule:
      The receiver will be less inclined to dispute or refuse the observation, as your observation will be more closely aligned with their recollection
      It becomes easier to discuss what needs to happen instead of debating what did happen
      You will earn more respect from your new team as they'll perceive you as highly observant
      Staff will quickly learn what you expect from them when you articulate it regularly
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