Without Reservations

“Nothing great in the world has been accomplished without passion.”
— G. W. F. HEGEL, philosopher

Part V: Serve Our World

Part IV: Act With Integrity

Part III: Embrace Change

Part II: Pursue Excellence

Part I: Put People First

One of the most important, positive decisions a company can make is to welcome smart, ambitious people

By the time we reached our goal of 2,000 hotels in 2000, our proportion of ownership was less than 1 percent of the hotels in our global system. Today, only a few hotels are actually owned by Marriott International.

The reaction of staff to the GM is the ultimate litmus test of how well a hotel is run. The same goes for any of our managers in any division of the company. If associates are happy to see the boss, I know that he or she is a great manager. Only someone who spends much of the day strolling the hallways or property talking to associates and taking their concerns to heart earns a genuinely friendly greeting.

I’m a great believer in the question “What do you think?” It works wonders. In fact, that phrase might just be the four most important words in business.