Joosr

A Joosr Guide to… Hug Your Haters by Jay Baer

Notify me when the book’s added
To read this book, upload an EPUB or FB2 file to Bookmate. How do I upload a book?
  • Artem Platovhas quoted5 years ago
    box is a great example of this. They appoint official “ambassadors” from their huge online community. These individuals support other gamers and help troubleshoot their problems in return for extra gaming credit. Research suggests that an approach like this can reduce customer service costs by anything from 10-50 percent.
  • Artem Platovhas quoted5 years ago
    Then offer your personal contact details (email or phone number) so that you can solve the problem for them directly
  • Artem Platovhas quoted5 years ago
    so it is important to try to find all mentions of your company on a daily basis.
  • Artem Platovhas quoted5 years ago
    Showing the customer your humanity while respecting theirs is a surefire way to win their loyalty.
  • Artem Platovhas quoted5 years ago
    There are two main types of “hater” in this world: offstage haters and onstage haters
  • Artem Platovhas quoted5 years ago
    But most of the time, unhappy customers raise genuine concerns that you can take note of and correct, improving your business overall.
  • Artem Platovhas quoted5 years ago
    statistics show that just a 5 percent increase in customer retention can boost profits by anything from 25 percent to a massive 85 percent
fb2epub
Drag & drop your files (not more than 5 at once)