Like Switch : An Ex-fbi Agent's Guide to Influencing, Attracting, and Winning People over

Empathic statements are the spice of conversations.

When it comes to establishing and building friendships through verbal behavior, take your cue from LOVE (Listen, Observe, Vocalize, and Empathize).

The way to be sure you hear what someone is saying is to pay attention to their verbal pronouncements.

Freely distributing the pieces increases likability, puts people in your debt, and gives you allies should you need their help in gaining successes down the road.

The problem is people seldom take into account the benefit of sharing the glory: goodwill. Glory has a short expiration date; goodwill has a long shelf life.

4. Ego. People are naturally egocentric; they think the world revolves around them. Stacey demonstrated her self-focus when she used the “I” word. She elevated herself above her boss, thus unintentionally attacking his ego.

3. Cognitive Dissonance. Cognitive dissonance is triggered when a person holds two or more conflicting beliefs simultaneously.

2. Us Against Them or I Against You. Stacey used the pronouns you and I. The use of these pronouns creates an adversarial situation

1. “If I’m Right, Then You’re Wrong.” People rarely consider the push-pull qualities of declarations such as “I’m right” or “My way is better.”

GREAT INVENTION, GOOD INTENTION, WRONGFUL MENTION, SHARP DISSENSION