About the book:

Dr. Massen asks the readers of this book how they go about communicating in their daily lives: do they find themselves puzzled by how to talk with others on and off the job? Do they find that being asked to speak in front of a group brings horrors and nightmares of “Oh gosh, how can I do this? I don’t like to speak in front of others at all—and you want me to speak in front of my co-workers and give them help on their work assignments? Seriously?” Do they find themselves saying, “What did you say?” “I did not hear you; can you speak louder?” Is listening a key skill that has been lost to open the door to effective listening?

Do people find that the keys to the doors to success in writing for personal and business uses a silent key they continue to search for? Think of this book as your Locksmith: it can open the doors to talking, listening, and writing: READ ON and use those keys!

About the author:

Sharon Massen is a well-known educator, speaker, and developer of business communication materials. She is a professor of business and professional communication and professional identities at Franklin University in Columbus, Ohio, where she has been a faculty member since 2002. She is the author of a book on telephone and voice mail techniques, and the author of numerous chapters and materials in other publications. Sharon was honored by Franklin University graduating students by presenting her the prestigious Robert L. Bailey Teaching Award for her significant contributions to graduating seniors’ educational accomplishments in communication in 2014.

Dr. Massen has taught at the international level as well as at the college and high school levels. She is the developer of a business education program in a state prison that gave the inmates quality business education in various business courses.

Sharon sees the value of knowing how to select the appropriate communication mode and techniques in order to communicate clearly and correctly in business today; she practices those techniques every day as she works with others to hone their communication skills.