Tom Greever

, I would say there are three things that every design needs to be successful:
It solves a problem.
It’s easy for users.
It’s supported by everyone.

What problem does it solve?
How does it affect the user?
Why is it better than the alternative?

Finding common ground is important to earning trust.

Develop empathy

Get to know their viewpoint so intimately that we’re driven to action.

Ask good questions

Understand how their interests outside of the office affect their perspective.

In addition to getting to know our stakeholders, it’s important to look at the individuals on our team and work to improve the quality of our communication by:

Identifying influencers

Based on what we already know about their role on the team, we can understand the values that drive their reactions to our work.

Building good relationships

Simple things can go a long way in establishing rapport: be yourself, do stuff, and give stuff. Communication is easier in good relationships.