The complainer, rather like the diversity practitioner, knows all about stoppages and blockages, where they happen, when they happen, how they happen. I
Monica Gaonahas quotedlast year
To make use of policies in a complaint is often to point to their failure to be followed.
Monica Gaonahas quotedlast year
By “nonperformative” I refer to institutional speech acts that do not bring into effect what they name
Monica Gaonahas quotedlast year
To make a complaint is often to find a gap, a gap between what
Monica Gaonahas quotedlast year
A complaint procedure is how you learn what to do, where to go, in order to make a complaint.
Monica Gaonahas quotedlast year
you can stop something by making it hard to use.
Monica Gaonahas quotedlast year
You can be told no by being told there is no complaints procedure
Monica Gaonahas quotedlast year
administrative failure can mean more effort is required by those who make complaints
Monica Gaonahas quotedlast year
If to make a complaint is to write a history of complaint, then a complaint folder is a history holder.